When running a business, it is important to keep in mind that there would always be a time where the company would receive complaints. Complaints are something that should always be looked at from a positive note in an organization. Complaints would allow the company to grow and improve from past issues.
When it comes to Software Quality Management Systems, one thing providers need to keep in mind for development is that the software should always perform exactly what it is supposed to. While added on features are a great way to improve sales, the system should always be able to provide the necessary features to be used for quality improvements in client companies.
There are a few factors that can be considered for complaints and feedback from customers. These factors would allow the opportunity to reduce time and resources being wasted for the quality department. This includes:
- The analysis and documentation of complaints given by the complaint reporter.
- The analysis and documentation in relation to the product itself.
Potential model failures would, however, require a slightly different approach. This would allow the company to identify the exact places where the product went wrong. This includes analysis of:
- The event to determine circumstances of how the product was defected.
In addition to that, one of the most critical forms of complaints would be through risk assessment failures. Identifying and reporting each risk or threat associated with production could help avoid failures in the future. Additionally, the severity of the risk should also be determined. For risk assessment failures, complaint procedures could involve taking into account:
- The relevant risk assessment procedure of the complaint.
Examination of the regulatory requirements to be able to report the complaint.
To make a thorough analysis on complaints means to know where improvements are lurking. This provides the basis for better performance in a company. Harrington Group International is a company that started from the bottom, saw opportunity to rise through downfalls and is now one of the most successful companies for issuing business software solutions to companies worldwide.
HGI has a long standing reputation for issuing some of the best software solutions in the industry. HGI guarantees there would be significant organizational improvement through strategic software approaches to achieve efficiency. If you’re looking for the best ways to improve your company productivity, contact HGI now!